Privacy Policy

Last Updated: February 1, 2026

1. Information We Collect

1.1 Information You Provide

Data Type	Examples	Purpose
Account Information	Name, email, password	Create and manage your account
Company Profile	Company name, industry, products	Personalize pitch generation
User Content	Pitch content, prospect data, customizations	Generate and store your pitches
Payment Information	Billing address, payment method (via Stripe)	Process subscriptions
Communications	Support requests, feedback	Respond to inquiries

1.2 Information Collected Automatically

Data Type	Examples	Purpose
Usage Data	Pages viewed, features used, time spent	Improve the Service
Device Information	Browser type, OS, screen size	Optimize performance
Log Data	IP address, access times, errors	Security and troubleshooting
Cookies	Session tokens, preferences	Authentication, personalization

2. How We Use Your Information

We use collected information to:

• Provide the Service: Generate pitches, store your content, process requests
• Operate AI Features: Process content through AI models to generate outputs
• Personalize Experience: Customize outputs based on your seller profile
• Improve the Service: Analyze usage patterns, fix bugs, develop features
• Communicate: Send account notifications, respond to support requests
• Ensure Security: Detect fraud, prevent abuse, protect users
• Comply with Law: Meet legal obligations, respond to lawful requests

3. AI and Data Processing

When you use SynchIntro's AI features:

• Your content is processed by AI systems to generate personalized outputs
• We may use aggregated and anonymized data to improve AI models
• Individual content is not shared with other users or used to train models in identifiable form
• AI processing may occur on servers in the United States

4. How We Share Information

We may share data with:

4.1 Service Providers

• Hosting: Firebase/Google Cloud (data storage)
• Payments: Stripe (payment processing)
• Analytics: Google Analytics (usage insights)
• Email: SendGrid (transactional emails)

4.2 Other Circumstances

• With Your Consent: When you explicitly authorize sharing
• Legal Requirements: To comply with laws, court orders, or legal processes
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Protection: To protect rights, safety, or property of users or the public

5. Data Retention

We retain your data as follows:

• Account Data: As long as your account is active
• Pitch Content: Until you delete it or close your account
• Usage Logs: Up to 12 months
• Legal Records: As required by law (typically 7 years for financial records)

After account deletion, we may retain anonymized data for analytics purposes.

6. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate data
• Deletion: Request deletion of your data ("right to be forgotten")
• Portability: Export your data in a machine-readable format
• Objection: Object to certain processing activities
• Restriction: Request limited processing of your data
• Withdraw Consent: Revoke previously given consent

To exercise these rights, contact us at support@pathsynch.com. We will respond within 30 days.

7. Security

We implement reasonable technical and organizational measures to protect your data, including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of data at rest
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no system is 100% secure. We cannot guarantee absolute security of your data.

8. International Transfers

Your information may be processed in countries outside your own, including the United States, where our servers are located. By using the Service, you consent to such transfers. We ensure appropriate safeguards are in place for international data transfers.

9. Children's Privacy

SynchIntro is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

10. California Privacy Rights (CCPA)

California residents have additional rights:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we don't sell data)
• Right to non-discrimination for exercising privacy rights

11. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), our legal bases for processing include:

• Contract: Processing necessary to provide the Service
• Legitimate Interests: Improving and securing the Service
• Consent: Where you have given explicit consent
• Legal Obligation: Compliance with applicable laws

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance.